FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can you brief introduction of TRB?

TRB is fist generation of manufacturer of herbal extracts,nootropics more than 20 years.And is a Leading  supplier in China for herbal extracts,nutrition ingredients,nootropics.

Please tell me TRB business line

Herbal extracts,Sweeteners,Essential oil,Nootropics products,Functional ingredients

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required. HALAL,KOSHER,FDA,ORGANIC,ISO22000,HACCP,GMP

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 10-15 days after receiving the official order.

Would you send us TRB Product List?

Please check the link of document for our TRB product List.

 

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

WANT TO WORK WITH US?